Manager, Noc

The NOC Manager (Third shift) will be responsible for supervising the 24x7 monitoring of all components of Sinch's network. The NOC monitors the network via the CiNAS network monitoring system and direct access to switches, DACs and other network nodes, technicians are alerted to and act upon any alarm conditions.
Requirements
Build strong relationships with operations, customer care, engineering, sales and management, as well as establishing meaningful relationships with key external vendors and clients
Manage tickets in the TaSC database;
implement standardization for security and log classing
Generate reports required for traffic and service analysis
Responsible for software upgrades and patches on various nodes in the network
Interact with customers, carriers and vendors in resolving trouble tickets and deploying new equipment
Coordinate testing for specific offices and projects as needed
Foster an environment of knowledge sharing within the NOC and all IQNT personnel.
Complete alternate assignments as required
Provide training as necessary
Meet or exceed company defined KPI’s
Education &
Experience:
5 years’ managerial/supervisory experience
Effective leadership skills
5 years’ experience with telephony switch maintenance
Working knowledge of switches and other telecommunication devices
Working knowledge of routers, switches and SIP
Highly proficient in MS Software application, Excel, Word and Access
Strong Unix skills.
Sonus training certificates or similar military or industry experience
Experience with switch operational measurement reports
Interpersonal Skills/Characteristics:
Exhibits a high level of initiative and resourcefulness
Excellent vendor management and escalation skills
Excellent organizational skills with multi-tasking abilities
Excellent written and verbal communication skills
Proven documentation skills with consistent accuracy of details
Superior customer service skills
Self-starter with a high energy level
Work effectively without supervision once trained
Prioritize and balance multiple projects and tasks
Manage time effectively and meet deadlines
Operate with a considerable degree of credibility and business sense
Exhibits high degree of dependability
Benefits
STAY HEALTHY:
We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
CARE FOR YOURSELF:
Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
SECURE YOUR FUTURE:
Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
TAKE A BREAK:
Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
PUT FAMILY FIRST:
We know that families can be built in a variety of ways;
therefore, we offer paid parental leave and family planning support.
WORK WHEREVER:
Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
MAKE AN IMPACT:
Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day. Get in touch and join us on our journey!
The annual starting salary for this position is between $95,000 - 105,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is also eligible for bonus. This role will be accepting applications until 05/25/2024 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.