Manager, Investigations- Business Conduct Office

Job Description
Lead or support investigations of alleged misconduct involving Visa employees, both financial and business related (such as Conflict of Interest, Travel and Entertainment Expense, vendor kickbacks, confidentiality breaches, etc.) and HR – related (Harassment and Discrimination, retaliation, workplace incivility, etc.) Other cases may involve alleged internal risk to the company’s physical or cyber security.
Assume responsibility for all phases of the investigation life cycle, including intake, background research, witness and subject/respondent interviews, summary report writing, and presenting findings and conclusions, and case precedent to decision-maker groups for resolution.
Consistently conduct investigations neutrally, promptly, and thoroughly to ensure reviews are fair and result in appropriate and just outcomes.
Provide guidance to employees and management regarding the application of the Code of Business Conduct and other related company policies to workplace incidents raised for review.
Clearly document cases in the case management system in compliance with procedures.
Demonstrate excellent time management and organizational skills investigating multiple cases simultaneously.
Provide support for annual policy reviews and updates.
Support other Business Conduct Office’s special projects such as legal and regulatory risk assessments, audit requests, etc.
Support the Business Conduct Office’s awareness campaigns (e.G., communications, Speak Up presentations to staff.)
Use MS Office tools for reports, presentations, and other documents. Advanced knowledge of Excel is an added advantage
Ability to follow guidance on investigations from Legal or partner occasionally with external counsel for matters placed under legal privilege
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.