Manager, Global Sales Compensation Systems Analyst

Job Description
The Manager, Global Sales Compensation System role is a unique opportunity that calls for a technical and analytical individual who will participate in activities to enhance and maintain system and non-system sales compensation processes. In this role you will analyze and develop solutions that support efficient sales compensation operational processes and the objective to drive revenue and employee engagement through the sales compensation program.
This is a mid-level position, and as such, the candidate must possess strong knowledge of sales compensation and have high technical aptitude. In addition, the candidate must have strong interpersonal and collaboration skills to partner effectively with incentive design, incentive operations, IT teams, and vendors. This role reports to the Sr. Manager, Global Sales Compensation Systems and will be an individual contributor.
Responsibilities
Conduct business requirement sessions to capture the incentive plan specifications and needs of the sales compensation operations, sales compensation design, and sales operations teams
Analyze business requirements and translate them into functional and technical specifications for the incentive compensation platform
Design, develop, and implement solutions using NICE ICM, SQL, Excel, and other tools
Design and implement data pipelines to extract, transform, and load data from various sources and systems, with a strong focus on reusability, performance, and scalability
Develop and implement data quality checks and validation procedures to ensure data accuracy and completeness
Document data processes, workflows, and methodologies
Create test cases and support testing to validate software functionality and quality with the end-users.
Perform usability, accessibility, and user interface testing to ensure the system meets the user expectations and needs
Document and report any defects, errors, or bugs discovered during the testing process, and track their status and resolution
Provide feedback and suggestions for improving the system quality and user experience
Document system processes and procedures and provide training to the incentive operations team
Provide end-to-end support for the incentive compensation solutions, including troubleshooting, root cause analysis, issue resolution, and user training
Collaborate with business stakeholders, IT teams, and vendors to ensure system alignment and integration
Stay updated on industry best practices and emerging technologies for incentive compensation systems
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.