Manager, Global Sales Compensation Operations Lead

Job Description
The Manager, Global Sales Compensation Operations Lead role is a unique opportunity that calls for a skilled, hands-on, analytical individual who will play a lead role on the operations team supporting data acquisition, incentive calculation processes, field engagement, reporting, training, and support. In this role you will execute the strategic vision for the compensation program and establish a team culture that will improve timeliness, accuracy, and transparency, with the ultimate objective of driving revenue and employee engagement through the sales compensation program.
This is a mid-level position, and as such, the candidate must possess a strong knowledge of sales compensation. In addition, the candidate must have strong interpersonal and collaboration skills to partner effectively with numerous stakeholders across business units, commercial operations peers, and sales and executive leadership at all levels of the organization. This role reports to the Director, Global Sales Compensation and will be an individual contributor, as well as lead a team of operational analysts with future growth potential in line with delivered value.
Responsibilities
Coordinate and oversee the accurate and timely processing of incentive calculations, validations, and payments
Lead operations analysts on diagnostic and operational activities associated with field support and the regular data load, calculation, and reporting cycle
Provide timely and accurate reporting and analysis of the incentive data and metrics to the sales leadership and other stakeholders
Resolve any issues or disputes related to sales credit and incentive payments and ensure compliance with the company policies and regulations.
Collaborate with the sales operations, finance, and human resources teams to support the sales compensation processes and initiatives
Participate in the business requirements sessions and testing to ensure the compensation platform is operational and meets the needs of upstream data specifications, plan calculations, system workflows, reporting, and data extracts
Schedule and coordinate plan and participant system configuration activities for plan changes and maintenance
Develop operational processes and procedures, and serve as the primary point of contact for internal audit, Legal, and other stakeholders across Visa
Design, execute, and evaluate process improvement projects, with the ability to identify and eliminate sources of variation, waste, and defect, and implement solutions that increase efficiency, quality, and customer satisfaction
Support the leadership team in various ad hoc projects to improve efficiency, transparency, and accuracy of business processes
Provide guidance and feedback to a team of operation analysts to ensure success in key activities
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.