Manager, Data And Sales Operations

Job Description
The Manager, Data and Sales Operations sits within the Central Operations &
Incentive Compensation (IC) CoE (Center of Excellence). The group is primarily tasked with maintaining and developing highly functional IC &
sales operations solutions for Abbvie’s growing sales force. As a member of this team, the Sales Operations Manager will primarily focus on enterprise-wide initiatives and capabilities that span data management, tool development, and capability enhancements – all while maintaining an eye towards continuous improvement.
There is a heavy emphasis on data architecture and the way our various platforms, dashboards, and tool initiatives all source from various data warehouses. In addition to the data architecture itself, a successful candidate will also be able to help the broader Incentive Compensation organization think about data structure, how it’s accessed, and how to ensure all parties are sourcing from the same “book of truth”.
The successful candidate will act as a primary liaison between the business and BTS (Business Technology Solutions). This often requires a balancing act between technical expertise, business savvy, and stakeholder management. In order to succeed the candidate will need to be able to navigate complex business situations while consistently drawing on their technical expertise/relationships in order to ensure our end customers (the field) are thoroughly supported.
Primary Job Responsibilities:
Manage capabilities which enable the Business Units with information, insights, planning and execution tools to drive business strategy and customer engagement.
Provide oversight of data continuity governance and business rules implementation to maintain organizational alignment on key metrics that assess and measure success for the business units.
Continually lead process improvements and innovate for key areas of responsibility including field tools user experience and agility.
Lead cross functional initiatives to establish scope, timelines, deliverables, and field deployment.
Establish partnerships and collaboration with other in-field teams, BTS, FFE verticals, MABI and more to drive projects and capabilities across the enterprise.
Drive framework and vision for the foundational capabilities and underlying data components of field tools.
Focus Areas:
Business lead for the DSL (data semantic layer)
FPAT SME for data processes that support both the tools and IC
Liaison between BTS and the business on critical initiatives, including timing and resourcing.
Develop and execute long term plans aimed towards harmonizing and streamlining various enterprise wide tools that are leveraged from customer facing reps up to executive level leadership
Primary driver of tool enhancement, stakeholder management, and process improvement for relevant areas
Subject matter expertise and primary point of contact for all facets of relevant tools and processes.