Manager, Customer Success (Product Development)

Job Description
Job Purpose
Ownership of high-quality client deliverables.
Accountable for supporting the region in achieving and exceeding revenue targets through excellence in partnership with Innovation colleagues to meet client expectations and deliver quality deliverables.
Coach analysts on projects, guiding the development of quality analyses.
Support capacity planning activities, to ensure work is being done efficiently and in a timely manner.
Responsibilities
When you join the BASES team, you’re signing up for an experience that requires flexibility, curiosity, and passion. As a Manager, Customer Success you will have the following responsibilities:
Commercial &
Client Leadership:
Drive strong client satisfaction by demonstrating complete ownership of projects and delivering high quality deliverables.
Lead client meetings, present study results, and conduct external presentations, as appropriate.
Work closely with Account Development and Customer Success leads to define and execute against an analytic strategy that is aligned to client expectations.
Consistently engage insight partners to establish broad support for BASES as a partner.
Support opportunities to strengthen relationships through value-added analytics, training, thought leadership, etc.
Project Scoping/Study Design Expertise:
Ensure project date and financial hygiene requirements are kept current in Microsoft Dynamics, and execute 100% compliance with time tracking and project assignments.
Review/advise on project execution elements for complex studies (design, feasibility, timing).
Project Delivery &
Analytical Leadership:
Ensure the overall success of client deliverables, including final review on smaller/streamlined projects.
Join/lead presentations with clients and execute follow-up opportunities, as needed.
Own the analytical process by becoming an expert on BASES suite of product development solutions
Team Leadership:
Provide study feedback to Analysts/Senior Analysts and support their development as a coach.
Provide ongoing analyst feedback to team lead (director/VP) to support formal performance development/review.
Support workload/capacity planning with Customer Success team lead.