Manager, Account Management

Job Description
The Manager, Account Management is responsible for leading a team of 6 -12 Representatives. You will develop and execute a retention and demand generation strategy within a specified customer vertical with the ultimate goal of retaining customers, expanding product value and increasing product adoption. You will be responsible for the overall vertical objectives and are charged withexceeding sales revenue goals. This role will also be responsible for planning and executing initiatives as assigned and deliver a high aptitude of decision-making to help steer overall strategy within the assigned sport vertical market.
Job Duties
Work with sales leadership to establish and execute a strategic plan to retain customers and grow revenue within the assigned vertical
Responsible for coaching, training, and developing the team in the areas including but not limited to;
proper outbound touchpoints, increasing product interest demand, and identifying new opportunities within our target market. The ultimate goal of the manager is exceeding sales revenue goals/objectives
Utilize current and previous performance to identify and steer individual/team daily activity metrics
Utilize technology to scale messaging and one-to-many touchpoints
Communicate regularly with the leadership team on current and future market strategies and forecasts of owned segment
Shadow individual phone calls ongoing and provides direct, immediate feedback
Seek creative ways to drive team engagement, enhance culture and foster self-sufficient teamwork
Assist Reps as needed during calls, presentations, and product demos
Assist as needed in negotiating and closing opportunities
Partners with the sales leadership and HR in the investigation and resolution of employee performance/relation issues
Act as a role model and own the company mission and values
Responsible for regular 1x1 meetings as well as quarterly/annual performance reviews
Recruit, hire, develop and retain a team that creates opportunity advancement and succession planning within and across your organizational structure
Train and create a schedule for any new hires that they bring into their team
Other duties as assigned