Managed Service Provider | Help Desk Technician (Tier 2/3) | $60k - $80k + Benefits + 401k

Job Description
The Level 2/3 Help Desk Technicians are the first point for clients, combining empathy with technical expertise to resolve issues effectively.
Whether working remotely or on-site, technicians are the backbone of client support.
Do you have a passion for IT and client service?
Do you thrive on challenges and aim for growth?
Are you looking to grow in your career?
If you're a team player eager to contribute to a client-centric, dynamic environment, please apply to this position.
Level 2 Requirements
Microsoft based MSP software experience is a MUST.
3-5 years of hands-on advanced IT support experience.
Strong skills in Office 365, Windows and Mac.
IOS/Android familiarity a plus.
Proficient in troubleshooting, networking and cybersecurity.
Windows Server and Active Directory experience.
Administrative proficiency in SharePoint.
Azure Active Directory.
Office 365, and/or Google Workspace.
Ability to work in onsite, virtual, and cloud environments.
MSP experience and knowledge of ticketing systems like Autotask or ConnectWise are beneficial.
Leadership, project management, and documentation capabilities.
Strong client relationship management, needs assessment, and project management experience.
Ability to work independently, with the Team, and assist junior Team members.
Excellent communication and problem-solving skills.
Associate degree minimum (in a computer-related field preferred);
Bachelor's degree is a plus.