Loyalty Analyst

Job Description
Our Fortune 100 financial services client is seeking a Loyalty Analytics Analyst to serve as a subject matter expert in credit card loyalty programs. This role supports the Loyalty team to deliver high quality, sustainable loyalty card program features and benefits to guests. This individual contributor role will manage analytical projects to support loyalty program growth and engagement metrics, and the individual will manage financial data analysis and reporting for operational performance, product, and feature development.
The Details:
Location:
Hybrid in Seattle, WA (4 days per week required onsite)
Duration:
6-month consulting role with possible extension
Benefits:
We do offer benefits to our full-time consultants, including Health, Vision, Dental, 401K plan, Life Insurance, Pretax Commuter Benefits, and an incredibly supportive team cheering you on!
What you’ll do:
Lead analyses for Mileage Plan program initiatives, including new product or feature launches, product or market tests, and historical data analyses to support recommendations.
Perform complex analysis to inform optimal program design and structure decisions.
Manage the analysis and preparation of business reporting in conjunction with Financial Planning and Analysis (FP&
A) and Loyalty Accounting on the monthly loyalty Profit and Loss (P&
L) (e.G., forecasting, identifying resulting variances, conducting analyses, and formulating recommendations).
Automate ETL workflows to support Loyalty programs and promotions.
Mine for customer insights and recommend optimizations across lifecycle programs, offers, and channels to grow guest loyalty.
Model and forecast costs of loyalty offers, elite benefits, and incentives in collaboration with loyalty principals;
develop reporting to track performance vs. forecast.
Develop and implement forecasting tools as well as commercial and operational dashboards leveraged by operational managers, channel/product owners, and vendor partners to manage the business.
Develop reports, PowerPoints presentations, and dashboards on an ad-hoc basis to support the business as assigned.
Proactively drive analysis to inform annual budgeting and planning.
Analyze data for new and maturing product/service initiatives and conduct competitive benchmarking.