Logistics Transportation Planner

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.
As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.
The Logistics Transportation Operation Planner will handle domestic and international transportation while optimizing operations and provide satisfactory customer service and maintaining data entry and reporting.
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Responsibilities:
Serve as the point of contact for customer relations
Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance
Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR)
Provide excellent customer service in all aspects from booking to cargo delivery on time
Request for Quote with carriers and negotiate the spot rates
Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality
Communicate daily with customers, carriers, and internal staff
Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact
Monitor account issues and communicate/liaison with management to implement/drive solutions
Analyze service and cost data for actions or recommendations for business improvement and recommend when needed changes in current processes
Report as needed (Service failure report, claim/damage report, others)
Ensure the accuracy of data entry into Cello and other systems as needed
Monitor trends and report changes to management for action
Requirements
Requirements/Qualifications:
High School Diploma or GED Required;
Bachelor Degree Preferred
+4 years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required
Proficient in MS Office applications such as Excel/PowerPoint/Word/Outlook
Self-motivated and works well under pressure with minimal supervision
Highly organized with ability to manage multiple projects, while paying close attention to detail
Excellent analytical and problem solving skills
Excellent verbal and written communication skills
Strong customer orientation and strong negotiating skills
Demonstrate appropriate phone and email etiquette with internal and external customers;
strong customer service, people skills
Experience with NAFTA/USMCA cross border transportation preferred
Warehouse and/or manufacturing knowledge preferred
Work Location:
Fulllerton, CA or Ontario, CA (Onsite)
Benefits
Samsung SDSA offers a comprehensive suite of programs to support our employees:
Top-notch medical, dental, vision, and prescription coverage
Wellness program
Parental leave
401K match and savings plan
Flexible spending accounts
Life insurance
Paid Holidays
Paid Time off
Additional benefits
Samsung SDS America will support your professional development and growth in your future career.
Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. The base pay range for this role is between $28.00 ~ $38.00 per hour, and your base pay will depend on your skills, education, qualifications, experience, and location.
Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.