Logistics And Supply Chain Coordinator

Job Description
Ensure smooth and timely freight process flow meeting customer expectations
Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
Track and Trace Shipment Files daily
Scan and validate documents
Ensure documents are received and processed timely to keep cargo moving
Ensure accurate and timely client and vendor billing, within Expeditors and customer requirements
Interact with our customers in arranging their domestic or international shipments, meeting customer service standards and performance measurements
Communicate with service providers regularly to ensure timely pickup and delivery of shipments
Understand departmental process flows, and contribute to best practice opportunities to improve operational efficiency and productivity
Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update regularly
Meet KPI standards in accordance with the Company’s procedures
Timely responses to emails and voicemails to exceed customer expectations and satisfaction
Escalation of problems to Management when necessary