Logistics Administrator (Hybrid)

The Logistics Administrator will provide administrative support to the Logistics Department through, but not limited to, organizational support, data entry, and general administrative duties.
ESSENTIAL JOB DUTIES
Support Customers inquiries by answering phones and emails within Service Cloud/Webex
Administer in-house logistics services
Provide routing with preferred carrier base
Set up FTL and LTL loads through preferred carrier program
Track and trace shipments from pickup through POD
Provide rate quotes with a target defined profit margin
Provide customers with proper shipping documents, including shipper letter of instructions, bill of lading, and labels
Handle overages, shortages, and damages
Assist with inventory verification/counts for logistics supplies
Assist in maintenance and housekeeping of the Logistics Department
Collaborate with the Logistics and Material Handling team to complete logistics reports data entry and provide communications to teams
All other duties as assigned
Requirements
At least 1 year experience in a high-volume business environment
At least 1 year of experience servicing shipping or transportation services
At least 1 year of customer service experience
Good oral and written communication skills
Detail-oriented and ability to organize tasks and meet deadlines
Proficient in Microsoft Office applications and Adobe software
High School Diploma or equivalent required
Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusive, and Teamwork.
Ability to perform as a responsible ESOP owner making daily decisions to benefit the client and the company.
Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program.
Shepard is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, color, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, veteran status, or other non-merit factor. All employment decisions are made based on business need, job requirements and individual qualifications, and merit.