Liberty Paper - Account Manager

Liberty Paper is an industry leader and one of the largest copy paper distributors in the nation, specializing in business papers since 1986.
We distribute to a wide range of sectors across the US, such as corporate clients, government agencies, academic institutions, resellers, and big-box retailers.
We attribute our growth over the last 15 years to our teamwork and commitment to delivering excellence every single day. Hence, besides offering wellness benefits, we also offer other perks for our team members to enjoy, i.E., catered lunches, company outings, team-building activities (book club, hiking, and volunteering in the community), and vacation festivities.
We're currently seeking an Account Manager. Initially, the Account Manager will be paired with an experienced Account Executive. The job will focus largely on RFQs, customer outreach, and overall customer experience.
Initially, our Account Managers are paired with an experienced representative (in this case, the CEO!) to work with our existing clients while building business within Corporate America and Resellers across the country.
This position requires a professional, motivated, and responsible individual who will manage our current customer base and MUST be comfortable with a B2B customer-facing role.
PRIMARY RESPONSIBILITIES:
- Be the lead point of contact for existing, assigned accounts
- Build and maintain strong, long-lasting customer relationships
- Present our products to existing prospects for additional opportunities
- Identify and resolve client concerns
- Order processing and follow-up
- Daily CRM entry of prospect and client communications
- Respond to RFQs (Request for Quotes)
- Process monthly reporting or reconciliations as needed
- Maintain existing customer base
Requirements
- Minimum 5 years of Account Management experience
- Excellent verbal and written communication skills
- Demonstrated ability to manage, prioritize and complete multiple tasks
- Excellent communication skills, both written and verbal
- Microsoft Office and Salesforce Experience
- Strong interpersonal skills
- Motivated and goal-oriented
- Familiarity with submitting formal bids is a plus!
Benefits
401(k) matching
Dental insurance
Health insurance
Paid time off