Lead Concierge - Residences At The Little Nell

Job Description
Summary
The Lead Concierge extend the welcome and courtesies of the Residences at The Little Nell. Assist and support the Front Office Manager in the day-to-day operations of the Concierge desk, including the supervision, training and development of the team. Ensure we are personalizing our service in every interaction and correspondence with our owners and guests.
Job Posting Deadline
Applications for this position will be accepted until June 30th, 2024.
Essential Job Functions
- Understand and adhere to all job functions of an RLN Concierge
- Is a working supervisor at the Reception Desk
- Responsible for handling immediate employee needs, requests, concerns, etc.
- Responsible for checking and closing out Non-Zero report daily;
get FOM assistance if necessary
- Ensure the smooth functioning of the registration and cashiering areas of the Reception Deck
- Review daily arrivals, special requests, room assignments and attempt to fix any possible issues before the guests’ arrive
- Order Newspapers (Daily / Weekly)
- Order all Ski Free Package tickets and charge all Ski Free tickets to the correct folio
- Ensure breakfast order is put in every Friday
- Assist Front Office Manager in keeping track of employee hours in KRONOS
- Assist FOM to ensure that all staff in the Concierge department at all times conduct themselves in a friendly, courteous and professional manner in meeting guests’ needs
- Assist FOM in training all Concierge new hires
- Assist FOM in continual on-the-job training
- Assist FOM with scheduling as needed
- Be attentive to guest needs and continually look for ways to expand on the guest experience
- Is aware of and helps coordinate all staff members to know of the scheduled activities in the city;
(e.G. theater, the arts, special exhibits, concerts, shows, sports and leisure activities)
- Is familiar with city restaurants and maintains close contact with them so as to provide maximum service to guests
- Develop a close working relationship with all outside vendors and maintain the commission process
- Keep literature on hand, organized and functional, for all local recreational areas for guests
- Handle guest complaints when appropriate and keep management informed as necessary