Laboratory Client Services Liaison (Part Time, M-F)

About IHTC
At the Indiana Hemophilia &
Thrombosis Center (IHTC), we offer a future where people with rare blood disorders flourish. Our experts provide the highest quality comprehensive services and holistic care to patients with bleeding, clotting and other hematologic disorders, and to their families.
What You Will Do
As a Laboratory Client Services Liaison you will serve the needs of IHTC laboratory patients by coordination of services related to any concerns regarding denied lab claims, ICD-10 codes, CPT codes, credits, and service recovery. This position is responsible for performing research and to ensure billing teams, insurances, and referral laboratories are supplied with accurate information. This information is presented or exchanged with laboratories, patients, and/or insurances, in relevance to best practice and laboratory compliance, pertaining to coordination with referral labs. The role also includes communication across disciplines, IHTC providers and departments, in addition to hospitals, external providers, insurances, and billing teams. An important function of this position includes communication of new tools and resources relating to coding and billing modifications, which pertain to laboratory diagnostics and ordering.
The Opportunity
Establishes and maintains relationships with appropriate lab contacts for problem solving patient invoices;
this includes but is not limited to first line referral lab and other labs which support diagnostic testing for the treatment and care of IHTC patient population.
Works in cooperation with Laboratory Services Coordinator as needed and others, to troubleshoot and problem-solve credit requests from providers, patients, and referral labs.
Provides needed information for rejected lab claims
Demographics
Insurance information
ICD-10 codes
Equips providers and staff as appropriate, with information relating to lab coding and billing revisions.
Collaborates with physicians and outside groups, to stay relevant to changes in diagnostic tools appropriate to IHTC patient needs (e.G. gene therapy).
Interdisciplinary coordination with IS Team, Billing Team, Genetic Counselors, Clinic, Research, and Triage Nursing to create and maintain lab order templates which accurately manifest all necessary coding updates.
Coordination with Clinic Nurse Manager, Care Coordination Manager, Nursing, and lab staff to craft solutions which embrace efficient and patient friendly sample collection experiences, and timely f/u to aftercare issues or insurance claims rejections.
Formal submission of credit requests for erroneous testing. Follows each case from start to finish, including appropriate documentation.
Contributes to documentation in the IHTC Lab Services Event Report as it relates to laboratory billing, coding, credits, service recovery, and aftercare concerns
Requirements
Minimum 3 years of related experience in a health care setting required.
CMA, LPN or RN education or licensure required
Experience in laboratory science and billing and coding preferred
Valid driver's license and automobile insurance is required.
Benefits
Why join our team?
The IHTC is a not-for-profit program based in Indianapolis and offers a competitive salary and benefit package.
The IHTC is the only federally designated comprehensive hemophilia program in Indiana and serves the entire state through services available in Indianapolis and at outreach clinics.
The IHTC is a leader in hemophilia care, education and clinical research and has a dedicated on-site multidisciplinary staff to ensure availability of a wide range of required services.
The IHTC participates in national and international clinical research, including new infusion products and therapies, investigation of long-term outcomes, and the impact of associated conditions. The IHTC research program provides patients access to new therapies, and an opportunity to improve care. Our center has more than 50 clinical research projects involving bleeding disorders, sickle cell disease, thrombosis and more.
The Indiana Hemophilia and Thrombosis Center is an Equal Opportunity Employer.