Lab Computing Associate

Zifo is looking for a Lab support technician to join our Lab Computing team. This position will work closely with the Lab computing team and clients to troubleshoot issues with hardware and software in the pharmaceutical laboratory setting.
Responsibilities:
Support the end-user desktop including, but not limited to, troubleshooting issues, implementing approved software, and removing older software versions
Setting-up, maintenance and administration of end user computer devices and related computing environments including systems software, applications software, hardware, and configurations
Some troubleshooting of lab instruments\ Lab computer systems interfaces. Assist in data storage solutions
Duties will include troubleshooting and repair of OS's, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, imaging, data wiping, asset control, and detailed ticket documentation
Required Skills:
Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills are required
Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
Strong written and verbal communication skills
Provide positive customer experiences when working with users
Can manage multiple projects / tickets simultaneously
Quicky diagnose issues and work to resolve
Adapt to an ever-changing environment
Qualifications:
Associate Degree or technical institute degree or equivalent experience required
Prior experience in IT Deskside/Desktop break/fix support or similar role
Excellent Windows 7/10 and Microsoft Office Suite (including O365) trouble shooting skills, as well as hardware trouble shooting skills
Experience in using a ticket system experience is a plus
A successful Zifo-ite is:
Independent, Self-Motivated &
Results driven
Willing &
able to quickly acquirenew Technical Skills &
Business Principles
A critical thinker who possesses logical reasoning
Curious and always looking for creative solutions to complex problems
About Zifo:
CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&
D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies.
We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability.
We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts.
If you share these sentiments and are prepared for the atypical, then Zifo is your calling!
Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.