Key Account Manager

Job Description
What role will you play?
The Key Account Manager (KAM) will own a portfolio of key customer accounts with the aim of retaining and nurturing those key relationships, becoming a strategic partner and advisor to the client. It will be vital for the KAM to develop a solid understanding of the customers business and sector to discover new opportunities by working together with customers for mutually beneficial value. The KAM has the responsibility of managing both the customer and the customer’s interactions with other employees and departments within Sopra to ensure a greater lifetime value for the key customer accounts.
What will you be doing?
Engage with various internal stakeholders to ensure the customer’s needs and expectations are properly met
Nurture strategic relationships with key customer accounts, by having an in-depth knowledge of the company and its customers and competitors, enabling the KAM to identify the best opportunities for growth and service to the client
Have a strategic perspective through orchestrating deals and long-term plans that align with a mutually beneficial strategy
Directing customers and managing employees at all levels of the business through confident discussions and proposals
Demonstrate value of the product or service to the customer, both strategically and financially, through every interaction
Balance multiple clients, delegate and manage multiple projects to ensure strategic account plans keep on track through impeccable time management and strong organizational skills
Work along with sales teams to develop up-selling and cross-selling strategies for key clients
Research key customer wants and needs
Suggest solutions that answer clients needs and wants
Ensure the ordered products are delivered in a timely manner
Gather, report and communicate customers' feedback on service, technology and product delivery
Research and source new potential clients
Measure, track and analyze key account metrics
Keep abreast with industry and market trends and best practices