Key Account Manager

Position Overview:
We are seeking a motivated and results-driven Key Account Manager to join our team. The Key Account Manager will play a crucial role in maintaining and expanding relationships with existing clients while also identifying and pursuing opportunities for growth within our customer base.
Serve as the primary point of contact and relationship manager for assigned accounts.
Build and nurture strong relationships with stakeholders within said accounts.
Understand clients' needs and objectives by effectively communicating how our products and services can address those needs.
Communicate with customer accounts via phone, email, and other channels to maintain regular communication to provide updates on new offerings, promotions, and special events.
Collaborate with cross-functional teams, including Sales, Marketing, Support, Installation, and Operations, to ensure seamless execution of client initiatives and projects.
Monitor account performance and deliver year over year growth.
Prepare and present regular reports on account status, sales activity, and revenue projections.
Stay informed about industry trends, competitor activities, and market developments to inform strategic decision-making and identify new business opportunities.
Attend some trade shows, special events, and strategic customer visits. (approx. 10%)
Organize strategic meetings with your accounts, typically on a quarterly basis to review performance, discuss goals, and plan for the future. (QBR’s)
Qualifications:
Associate’s degree (preferred);
or equivalent experience.
Proven experience in sales, account management, or customer service;
preferably within the amusement industry.
Excellent communication and interpersonal skills, with ability to build rapport and effectively engage with clients.
Strong problem-solving abilities and a proactive, solutions-oriented mindset.
Experience in project management, including planning, execution, and monitoring of projects.
Proficiency in CRM software and Microsoft Office suite.
A passion for the amusement and waterpark industry and a genuine enthusiasm for delivering exceptional guest experiences.
Compensation and Benefits:
Competitive salary commensurate with skills and experience
Health, dental, vision, and life insurance
401k plan with employer matching
Fitness center membership
Paid vacation, holidays, and sick days
If you are passionate about pushing the boundaries of customer experience, we invite you to apply and be a driving force in our cutting-edge projects. Join us on this exciting journey by applying now!
Ideal Software Systems, Inc. is a privately held software/technology company headquartered in Meridian, MS. Founded in 1983, the company provides software and hardware solutions for the family entertainment and financial services industries throughout the United States and Internationally.