Junior Business Analyst (Hybrid, Alpharetta, Ga)

Job Description
What role will you play?
Our customers are the core to our definition of success and therefore how we engage and assist with their experience is a crucial aspect to our success as a company! Ensuring our clients’ understanding of and familiarity with our product will be a key determining factor to not only their success but ours as well! Our Business Analysts (Bas) have a big role in making sure that understanding and familiarity are thoroughly explained from not just the technical perspective but also the business perspective! Junior BAs are responsible for being on the front line of bridging the gap between IT and the business using data analytics to assess processes, determine requirements, and deliver data-driven recommendations and reports to executives and stakeholders. BAs act as the primary business contact for clients;
dealing with customer queries and managing expectations.
What will you be doing?
Responsible for ensuring customer success and helping the company meet current and future customer needs
Work closely with customers to gather, interpret and document their business requirements
Analyze business requirements and document and propose solutions to meet them
Produce detailed functional specifications that will drive the design, development and test phases of projects that deliver the solutions
Collaborate with various departments and stakeholders to gather, document, and analyze business requirements, processes, and workflows
Identify areas for process improvement and recommending solutions to enhance operational efficiency and effectiveness
Translate business requirements into clear and concise functional specifications for technical teams
Identification and management of Change Requests
Manage any escalated issues in accordance with standard procedures and service level agreements
Creation, Update and Management of Jira records in accordance with documented procedures
Escalates any risks and issues which may be identified
Assists with the execution of testing work streams
Maintains regular contact with clients, including regular scheduled meetings