Jr analyst/project coordinator experience and design

Crossfire consulting - Ashburn
new offer (07/06/2020)

job description

The Digital Marketing organization drives the Customer Experience and Design

strategy for Online portals (VEC/My Business). This which will support

primarily Wireline

projects and products, will support all aspects of the project lifecycle.

Drive, own, and evolve the product development/project management/

operational support process for key Telecommunication Enterprise Center

(VEC) initiatives.

Serve as the single point of contact for all assigned projects. Create

user stories, requirements, design wireframes, define business processes,

etc while partnering with customers; service, and GTS to drive solutions

and issue resolution.

Develop and execute plans to improve self-serve usage, set strategy for

areas of responsibility and continue to improve customer experience to

eliminate fall out to call centers/Help Desk.

Establish and set expectations with cross functional teams.

Analyze reporting data to identify and drive improvements to increase

utilization of VEC tools and platforms.


Serve as VTF using Agile approach and by executing marketing strategy to drive

utilization and online transactions, and initiatives as prioritized by the

stakeholders from project concept to delivery.

Support projects as prioritized by the business for wireline in assigned

functional area of expertise and manage projects from inception to


Calculate and articulate the financial and service benefits to the organization

(e.g. ROI/PxQ).

Document and drive business case creation through finance and stakeholder


Develop end to end user experience for each project (either individually or via

managing process with Graphic Designer or 3rd party)

Use creative methods to obtain customer feedback on user experience / design

prior to implementation to ensure adoption / utilization

Manage stakeholder review and approval process for requirements and approaches

Partner with GTS during the approach phase to ensure user stories/requirements

are captured correctly and project is implemented as requested along with the


Manage UAT and Release activities for assigned projects

Employ standard product management skill sets (e.g. identifying cross

functional team members, establishing meetings - both recurring and one offs,

drives user story/requirements definition, creates wireframes/user experience,

documentation, works with training, launch activities, slide creation, enables

sales and services.

Forge cross-functional partnerships to get to the work done.

Create detailed project plans and communicate business updates.

Identify global resource requirements, if necessary

Monitor and report project progress, anticipating and reducing risk.

Evaluate and recommend readiness for implementation

Handle multiple priorities under tight deadlines

Strong critical thinking skills and the ability to manage feedback from

multiple stakeholders.

Document new and ongoing information obtained during meetings, identify,

communicate and track action items and ultimately making sure all commitments

are met in a timely manner.

Go to Market (GTM), Release Management and Analysis

Support GTM elements - Work closely with the Marketing, Corporate

Communications, Service, Support & Training teams to develop internal and

external communication plans (i.e., web, contributed articles, speaking

engagements/ webinars, training, field communication, external awareness

campaigns and collateral)

Prepare regular presentations for upcoming release(s) to communicate what's

coming to portal stakeholders

Provide product demonstrations to members of Senior Leadership, customers and


Evangelize and educate customers, prospects, employees and others on the vast

capabilities of the portal

Provide post launch product support - testing, field support, address

performance issues and resolve customer complaints

Capture fallout/deferred items and ensure such items track to future release.

Establish success metrics and reporting for each product / project. Measure and

monitor actual usage analytics against targets

Review and evaluate post release functionality & reporting in order to

communicate the overall success of the project in driving key objectives and

supporting business case.


Strong communication skills both written and oral; must be able to communicate

both internally at Telecommunication and externally with customers, prospects

and/or vendors

Ability to manage across disparate stakeholder organizations to drive to


Ability to interpret sponsor request and translate into online user experience

Ability to analyze data and derive trends and recommendations based upon the


Proficient with Microsoft Word, Excel, PowerPoint and G suite of tools

Ability to interface and influence all levels of management including Senior


Strong Business Acumen

Strong consultancy and product/project management skills - superior attention

to detail

Ability to work in a fluid environment that is fast paced and rapidly evolving

Strong prioritization skills, flexibility and ability to multi-task on a daily


Ability to operate independently with limited direction and collaboratively

Personal commitment to a high degree of excellence and quality for all

deliverables, personal as well as organizational.

Ability to think both strategically and tactically

Takes ownership and drives projects to completion

Ability to make timely decisions in an ambiguous environment


Please provide the minimum levels to qualify for this job

Education: BS/BA Degree in Marketing or related field; or equivalent work


Certifications: Web design usability and PMP certification strongly preferred

Other: Familiarity with IT development practices including Agile and Waterfall

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Jr analyst/project coordinator experience and design

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