Jira Developer/Admin -Sr Application Analyst -

Duties &
Responsibilities
Document system requirements, define scope and objectives, and create system specifications.
Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS).
Create and maintain application operational and instructional documentation as necessary.
Provide Level 2 and Level 3 on-call coverage support.
Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support.
Mentor junior Analysts.
Analyze business process potentials for streamlining and improvements in efficiencies.
Work with IT management and Business Analysts to provide direction in large cross-functional teams.
Provide technical training assistance for users, applications programming team, and other staff.
Specialized Skills
Proven experience as a key technical resource leading the design, configuration, testing, implementation, and operation of Jira Service Management solutions required.
Atlassian Administration experience required for tools, such as:
Confluence, Jira Service Management, and Jira Software including advanced automations and workflows.
Strong technical analysis and process development experience required to define and develop "
To be"
businessvalue-driven solutions. Experience with ITIL processes is a plus.
Excellent communication skills and customer service orientation.
Experience with Agile and Scrum and working on projects where multiple functions work in a matrix structure is a plus.
IT experience in a regulated environment preferred (Medical Device manufacturing industry experience is a plus).