It Technician For Msp - Level Ii- Experience Req

Mazteck IT, is looking for a motivated, self-starting individual to join our team. The candidatemust have experience working in the IT field, possess the ability to learn new technologies, and the ability to work in a team environment. Primary duties are to work directly with customers, and other technicians, to resolve all IT service tickets. Must have a customer friendly attitude, good written / oral communication skills, and the ability to multi task in this fast paced, customer driven environment. Must be hard working, customer oriented, and possess a clean driving record.
Responsibilities for the jobs
Maintain technical knowledge and competency in all desktop related technologies
Maintain and operate client’s server Infrastructures, including but not limited to patch installations, critical security updates, backup maintenance
Installation of monthly patches and critical security updates
Maintaining proper backup and disaster recovery solutions for clients
Provide support via communication by phone, remote assist and on-site as required.
Communicate and assist clients by phone, remote access and email regarding service tickets
Timely and accurately document and update service tickets with all relevant details to properly log work done and follow-up work if needed
Qualifications and Skills
- What are we looking for the person we wish to hire:
3+ years of hands-on experience in IT Support
Desktop Support/ Network Support
Desktop and LAN support
Installing, configuring, troubleshooting and maintaining Windows 10 and 11 and Windows Servers
Computer and network hardware/software troubleshooting, repair &
upgrade knowledge
Must be able to install new workstations, add to network and configure for users
Experience with maintaining network infrastructure
Good working habits :
Punctuality
Follow-up on any task through completion and verification.
Ability to properly document events &
incidents as required (whether it was service tickets, email to clients, reporting to management Etc.)
Team player – work well with others.
Service oriented personality – someone who can focus on providing satisfaction and making themselves available to clients, and doing so with a smile and positive attitude, “seeing it through” even when facing frustration and confrontational attitude by clients.
Ideal candidate - IT Technician - Information Technology - IT Support - IT Help Desk - IT System Administrator - IT Desktop Support - Computer Technician - IT Technical Support - Managed Services Provider - MSP
Requirements
Experience with maintaining network infrastructure
Experience with VLANS
Experience with Firewall setup and troubleshooting
Experience with Microsoft 365 Azure / Entra
Benefits
401(k)
401(k) matching
Health insurance
Paid time off