It Support Technicians

Job Description
No wage data provided
Occupation:
Computer User Support Specialists
Location:
Fort Mill, SC 29715
Positions available:
1
Job #:
JP-(phone number removed)
Posted:
5/30/2024
Source:
TEKsystems
Site:
(url removed)
Job Description
Our client seeking a IT Support Technician. As an IT Support Technician, you will provide direct technical support to end users via phone, email, walk-up and web on all IT based systems, including but not limited to:
Email, PC Network systems, Microsoft Office products, Printing, Scanning, Faxing, basic computer hardware systems, and web systems.
DUTIES &
RESPONSIBILITIES
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolutionthey use Service Now.
Provide as 2nd level (Tier II) support to other helpdesk technicians.
Relies on experience and judgment to plan and accomplish goals.
Performs a variety of complicated tasks.
Self-motivated to identify and solve customer problems and to improve the service delivered by the CMIS department as a whole.
Takes on added responsibilities to manage and administer customer support systems and departmental systems.
Works with other department team members to insure good cross communication and cross training.
Perform other duties assigned as assigned by the manager.
Additional Information