It Support Technician Project

Prosource.It is a global IT Managed Service provider working with Medium to Enterprise level, global clients and is looking for IT Desktop Support Technician(s) to assist in a short-term cutover project. The project is forecasted to run for 3-5 weeks, will offer successful candidates an opportunity to work with a major oil and gas organization, as well as experience in the fast-paced environment of IT M&
A.
Weunderstand that we need exceptional talent to accomplish our mission - therefore we place great emphasis on thepeople component of IT,and we striveconstantlyto attract, develop, and retain thebest people. Wecultivate an ethos and environment within which our people are focused, nurtured, andcontinuallychallenged to develop and improve their competencies in a fun and rewarding culture.
ENGAGMENT:
· 1099 (contractor) position
· Forecasted to last 3-5 weeks
May extend
May be opportunities for more permanent work
· Work to be performed onsite, no hybrid or remote opportunities
· $25-$37 per hour depending on experience
Minimum of 40 hours per week
OVERVIEW:
We are looking to hire a skilled IT Desktop Support Engineer(s) to support an IT cutover project for one of our major oil and gas customers. Successful candidates will form a team that support all IT desktop activities related to a company de-merger. The successful candidate will be expected to join the team onsite at the downtown Houston office. This is not a remote or hybrid role.
RESPONSIBILITIES:
· De-brand laptops / desktops
Following a predefined process
· Diagnose and resolve IT incidents. Some examples include:
Printer related issues
Connectivity
Software related issues
Operating system
Screen / monitor configuration
· Installation of peripheral components
· AV/VC configuration and problem resolution
· Installation of software packages and minor remediation
· Escalation to appropriate party where appropriate
Ownership of issue
Requirements
An effective Desktop Support Specialist must be great at communicating with customers in person and over the phone. They should also empathy, patience, and skill to understand and resolve the customer’s problem.
Customer service is a key component of success. As is critical thinking, and strong problem-solving abilities.
THE IDEAL CANDIDATE WILL HAVE:

· 1-5+ years of IT Desktop Support experience
· BSc in Computer Science or relevant field
· Strong communications skills
· Highly customer focused
· Highly motivated, self-reliant, problem solver
· Enthusiastic with a questioning and challenging attitude
· Strong problem-solving abilities
· Ability to make rational decisions under pressure
· Proven ability to work within a team
BENEFICIAL BUT NOT REQUIRED
· IT project work
Hardware/software roll outs
· Executive level IT support
Benefits
ENGAGEMENT DETAILS
Location:
Houston, Texas (DOWNTOWN)
Hours:
40 hours per week (minimum)
Model:
Required to be onsite
Start Date:
15th July 2024
Engagement:
1099
Rate:
$25-$37 p/h depending on experience