It Support Specialist

Job Description
Summary
The IT Support Specialist works in a support role for the I.T. department with an emphasis on customer service and problem resolution. The Support Specialist is required to answer help desk calls in a helpful, understanding and personable manner. The technician will trouble shoot problems over the phone and if not resolved either escalate to tier two support or go on site to fix problems as needed.
The budgeted pay rate for this position is $27.05. Actual pay will be dependent on budget and experience.
Job Posting Deadline
Applications for this position will be accepted until July 1, 2024.
Essential Job Functions
Answer Help Desk Calls
Troubleshoot a variety of hardware and software problems either over the phone or in person
Record all calls in KACE call tracking system
Be familiar with installation and maintenance of all hardware used in rental, retail, ski school, ticketing and office applications
Replace faulty hardware
Create\ Manage user accounts
Deal with warranty issues
Image computers using KACE K2000
Replace leased assets under a deadline
Other duties as assigned