It Support Specialist

Job Description
Overview:

Are you a highly motivated IT Support Technician and a team player good knowledge in Windows, network, hardware, and software? Do you feel comfortable to explain problems and solutions and giving support to non-technical users? Aiming to work towards long term goal and in fast growing environment? Join our global IT Support team and take part in building the next generation web systems. Our main goal is to connect everyone who has a question, to anyone wanting to give his or her opinion. As an IT Support Specialist, you will be part of a global IT operation who is providing internal support to more than 1000 users around the world.
This position is hybrid, working in office 2-3 days/week.
Responsibilities
Act as the 1st line IT Support within the company
Technical support for Cint’s staff across globe.
Troubleshoot and support wireless and wired networks
Windows OS (Operating System) 10/11 and MAC OS X troubleshooting.
Provide technical support and assistance to end-users, both remotely and on-site, by diagnosing and resolving complex hardware, software, and network issues.
Manage and prioritize multiple support requests, ensuring adherence to service level agreements (SLAs) and delivering exceptional customer service.
Assist in the deployment, configuration, and maintenance of IT infrastructure, including servers, network devices, and workstations.
Stay updated with the latest industry trends, technologies, and best practices to enhance knowledge and improve support services.
Participate in IT projects and initiatives, such as system upgrades, migrations, and implementations, ensuring smooth transitions and minimal disruption to users.
Maintain accurate records of support activities, including incident reports, resolutions, and documentation of technical procedures.
Provide technical knowledge around our internal systems
Close communication with Cint IT teams.
Share knowledge and find ways to high level learning through hackathons, seminars and conferences.
Envolve the working environment that currently embraces continuous learning and cross functional teams.
Document procedures and solutions, and constantly maintain and improve the knowledge base, both for IT internal use and for the Cint employees.
Establish a continuous improvement culture and associated processes to ensure support needs reduce over time.