It Support Specialist

Role:
IT Support Specialist
Workplace Type:
Hybrid (3 days on site, 2 days remote per week)
Location:
Washington, DC, USA
Employment Type:
W2 Salary
Salary Range:
$65,000 - $75,000 per year (based on experience and qualifications)
We're seeking experienced IT Support Specialists for our federal client! You will be providing deskside support in their D.C. office and remote support for their remaining 18 offices nationwide. Interested in taking the next step in your IT career and gaining valuable experience with the federal government? Then we look forward to seeing your application!
KEY RESPONSIBILITIES:
Answer employee questions regarding and gather/analyze data to diagnose issues with computer systems, mobile devices, multifunction printers/copiers, and videoconferencing tools, escalating to higher-level support as needed.
Install new software/hardware drivers and update existing ones, as needed.
Log all service requests and service request updates, as needed.
KEY REQUIREMENTS:
Bachelor's degree from a four-year accredited university.
5+ years of experience in IT support, including:
Computer hardware, software, networking, and operating systems.
Troubleshooting common issues related to desktops, laptops, printers, and mobile devices.
IT operation ticketing systems, help desk software, and remote support tools/technologies.
Providing remote assistance to users located offsite or in different locations.
Ability to obtain a Public Trust.
Who We Are
Comtech is an award winning, customer-oriented, full-service IT solutions provider serving the Civilian Federal Government, the Department of Defense and other Agencies. In the finance and medical sector, Comtech offers IT solutions to help financial and healthcare organizations comply with regulatory requirements and helps them reduce costs while increasing strategic agility.
Comtech LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected Veteran status.
WHAT WE OFFER:
Paid tuition/training for continuing education/certification in areas relevant to your position.
401K with 50% company match (up to 6%)
Paid Time Off and Paid Sick Leave
Additional benefits can be found at