It Supervisor, 1st Shift

Job Description
In a time of unprecedented expansion, we are seeking an IT Supervisor to join our team at our 1,000,000-square-foot distribution campus in Garland, Utah. The IT Supervisor will be the primary on-site support for key distribution center IT applications and technologies. Responsibilities include providing on-site support for our IT infrastructure, troubleshooting hardware and software issues, and providing support to level 1 and/or 2 IT support technicians to ensure uninterrupted workflow. In addition, the IT Supervisor will partner with other on-site resources to ensure effective IT service is provided to distribution center users and identify changes and opportunities that support a culture of continuous improvement. This position requires training in Midway, Kentucky, at one of our distribution centers with potential for additional on-site training at our headquarters in Carson, California.
A day on the job looks like this:
Provide first- and second-level IT support for warehouse and distribution center operations, including troubleshooting hardware, software, network and system issues
Perform regular maintenance and updates on IT equipment, including computers, scanners, printers and mobile devices used in warehouse operations
Work closely with the operations team to understand workflow processes and identify opportunities for improving efficiency through IT solutions
Assist in the deployment and configuration of IT systems and equipment in the warehouse, ensuring compliance with company standards and security policies
Monitor system performance, identify potential issues and implement proactive solutions to prevent disruptions
Coordinate with vendors and external IT support for issue resolution and equipment procurement
Develop and maintain documentation for IT processes, systems and configurations specific to the warehouse environment
Provide guidance, direction and feedback to direct report(s)
Assist in the training of warehouse staff on the use of IT equipment and software, ensuring best practices in IT security and data protection
Participate in IT projects aimed at enhancing the technological capabilities of the distribution center and warehouse operations