It Service Technician

We are seeking a skilled and customer-focused Service Technician to join our team at an MSP (Managed Service Provider). The Service Technician will be responsible for providing technical support to clients via phone, email, remote tools, or onsite, resolving service requests, and ensuring that client systems are functioning optimally. The ideal candidate will have excellent technical skills, strong communication abilities, and a passion for delivering exceptional customer service.
Key Responsibilities
Provide technical support to clients via phone, email, remote tools or onsite when needed
Troubleshoot and resolve technical issues with hardware, software, and networking equipment
Install and configure software and hardware for clients as needed
Perform system maintenance tasks, including updates and patches
Escalate technical issues to other teams as necessary
Develop and maintain strong relationships with clients, providing proactive communication and exceptional customer service
Maintain accurate documentation of all client interactions and technical requests
Identify opportunities for process improvements and work collaboratively with the team to implement solutions
Assist with other operational tasks as needed
Requirements
Requirements
Bachelor's degree in Computer Science, Information Technology or related field, or equivalent experience
2+ years of experience in a technical support or service technician role, preferably in an MSP environment
Excellent technical skills in hardware, software, and networking
Strong communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Familiarity with IT service management tools, such as ConnectWise, Autotask, or ServiceNow
Knowledge of server administration and other technical areas
Ability to work independently and as part of a team
Benefits
Medical, Dental, &
Vision with Employer Contribution
401K with Employer Match
Paid Time Off
Volunteer Time Off
Employee Assistance Program