It Operations Support Administrator Iv - It - Public Works

Job Description
Under general direction, the IT Operations Support Administrator IV serves as the technical authority for operational activities in addition to performing the most complex technical and operational support work, project management, systems analysis, and systems and network administration which may include computers, peripherals, and mobile device configuration, or a combination of these activities working in a large network with multiple Local Area Networks (LANs) or in a major data center with multiple and distinct computers, servers and associated networks;
researches problems, plans solutions, develops operational procedures, recommends software and systems;
develops cost analysis,design considerations, and implementation timelines;
provides ongoing and remedial user training;
establishes and performs data and access protection processes;
integrates hardware, operating systems and program applications;
and performs the most difficult and highly complex duties of an IT unit.
SUPERVISION EXERCISED
Advanced senior level - may serve as lead over subordinate clerical or operations support staff or coordinate a defined program. May oversee staff and operations in supervisor's absence, however, is not charged with full functional supervisory responsibilities.
Essential Duties:
Your duties as IT Operations Support Administrator IV may include, but are not limited to the following:
Perform highly complex technical and operational IT support work, and systems analysis and administration and/or lead the work of others engaged in routine to complex IT support;
organize, prioritize and may distribute work assignments;
may mentor, train and provide input into evaluation of subordinate staff;
may oversee IT operations in the absence of a supervisor.
Analyze, design and develop operational procedures;
review, analyze, and resolve operational problems;
apply automation tools to resolve operational problems.
Analyze and recommend procedures consistent with departmental directives, policies and regulations.
Install, operate, administer, maintain and upgrade complex operating systems;
provide technical assistance to users;
assist in the transition of data between systems on multiple platforms.
Performs help desk functions for more complex problems, including coordinating the development and implementation of problem resolutions;
coordinate hardware, software and service repairs.
Interface with users, engineers, and other analysts for multi-department system projects and system related activities to meet the needs of the department.
Assist with designing the growth of the systems and networks;
monitor and enhance complex computer and telecommunications systems;
assist in developing City/County standards for LAN/WAN administration.
Review plans for software and hardware equipment and services;
develop detailed specifications;
research and evaluate software and hardware technologies;
consult on feasibility,costs and benefits of additions or enhancements;
participate in the request for proposal process;
oversee the maintenanceinventories;
plan for equipment needs;
research, evaluate and test hardware and software products;
coordinate hardware andsoftware purchases;
prepare procedures documentation.
Analyze, research, and test changes in operating systems and system software on multiple computers for compatibilities, performance, and capabilities in operational matters;
and deploy new or enhanced system tools.
Perform work related to security and disaster recovery needs such as system backup and/or restoration, including operational support at a hotsite or a recovery site.
Work directly with contractors and vendors.
Perform project management activities on operations projects.
Assess user training needs;
develop training programs and materials.
Attend meetings;
represent the unit on committees as necessary.