It Operations Specialist

Position Summary:

The IT Operations Specialist will be responsible for managing the complete lifecycle of mobile devices, ensuring optimal performance, security, and cost-efficiency. This role requires handling procurement, deployment, and maintenance of mobile devices, alongside managing carrier invoices and optimizing expenses. Additionally, the IT Operations Specialist will manage incident resolution, provide level 1 and level 2 help desk support, and ensure seamless operations of IT systems and applications. A successful IT Operations Specialist will represent the IT community in a clear, concise fashion, manage relationships, conflicts, and communication with a high level of efficiency and clarification.
Overall Responsibilities:
Mobile Device Management:
Procurement and Deployment - Oversee the ordering, Move/Add/Change/Deletes (MACDs), and asset management of mobile devices.
Policy Enforcement and Security - Implement and enforce policies, apply patches, and ensure the security of the mobile platform.
Carrier Invoice Management - Manage carrier invoices, perform audits and validations, handle disputes, and ensure accurate billing.
Expense Optimization - Optimize expenses, generate reports, and allocate costs effectively.
Device Maintenance - Coordinate device kitting/staging, replacements, reclamations, repairs, redeployment, and recycling.
Incident Management:
Demonstrate ownership of incidents and manage their resolution from end-to-end with a highly responsive approach.
Escalate issues and provide visibility to senior IT management when necessary.
Ensure timely and effective communication throughout the incident resolution process.
Help Desk Support:
Provide level 1 and level 2 support for issues related to:
Network usage and connectivity.
Systems and applications usage and access.
Desktops, laptops, and mobile devices.
Communication devices and teleconferencing equipment.
Software installations and updates.
Requirements
Education and Experience:

A minimum of an associate degree in computer science, information systems or related major.
Minimum of 3 years of applicable experience
Applicable certifications desired but not required.
Technical Skills:
MDM – Mobile Device Management (Cisco Meraki preferred)
ABM – Apple Business Manager
Supporting Apple iOS devices
Help-Desk – Mobile device, PC troubleshooting Network troubleshooting,
Audio Visual Support
Benefits
Besides the great team environment, we also have a strong benefits package for our team members:
Competitive base salary
Team based profit sharing program
401K for all employees with 3.5% company match
Medical, dental, and vision coverage
Paid Time Off Policy + 9 corporate holidays
Formal training and development program