It Operations Analyst

Utilizes service desk software on a daily basis to ensure that all new issues and requests
Are entered properly, reviewed, and responded to/escalated in a timely manner
According to Seal &
Design Inc. expectations
Monitors IT operations;
gathers system performance information and identifies issues with
IT systems
Administers user and network account access (Identity and Access Management)
Performs computer hardware and software troubleshooting;
provides education to the end-user
Assists with the purchase, tracking and deployment of IT assets
Creates/updates documentation for the Service Desk knowledge base, and also supporting
Documents used to standardize IT policies, processes, and procedures
Executes software installs and updates as needed;
maintains data and information system
Security
Supports the IT Operations team with the maintenance, installation, and troubleshooting of IT infrastructure
Observes safety and security procedures
Requirements
BS in Management Information Systems, Computer Science, Computer Engineering or equivalent degree from an accredited institution, and/or 1-3 years of experience in the IT field
Previous experience working in a service desk or tech support environment
· Experience with Windows 10/11 and MS Office 365;
Mac OS and/or Linux experience a plus
· Knowledge of scripting (PowerShell) and/or automation
· Ability to conduct research independently and deliver reports to decision-makers
· Demonstrated proficiency and desire to deliver excellent customer service
· Strong written and oral communication skills, phone skills;
attention to detail
Valid driver license and ability to travel to other company divisions
U.S. citizenship or green card holder
Benefits
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance