It Manager

Job Summary:
Under limited supervision, the Network Manager is responsible for running the day-to-day business operations of the IT Department, including but not limited to:
coordination with other departments to implement and enforce new policies and procedures;
develop and implement formal training opportunities for staff pertaining to technology related topics with a focus on threat mitigation, best practices and newly implemented technologies. In addition to these duties, the Network Manager will be responsible for monitoring support queues to ensure support requests are dealt with in a timely manner, and address technical issues as needed. The Network Manager will also make a significant contribution to any technical projects lead by the IT Director as required.
Essential Duties and Responsibilities
Maintain functionality ofuser devices including all laptops, desktop PCs and mobile devices aswell as technology used in the organization
Manage the organizations servers and ensure functionality
Ensure security procedures are implemented and enforced
Ensure all desktops, PCs, laptops, printers, projectors, etc., are functioning properly
Diagnose and resolve technical problems as they arise
Monitor system backups
Evaluate and recommend hardware and software products and procures as directed
Maintain currency in computer technology and network administration and security
Develop policies and procedures and implement and enforce through the coordination with other key departments
Developtraining curriculum and materials for staff training pertaining
To threat mitigation, best practices, and utilizing new technologies
Have continued conversations with Director of IT to inform of need of equipment and trainings for budgeting purposes
Monitor and manage support queues to ensure issues are resolved in a timely manner
Operate standard office equipment and use required software applications
Perform other duties and responsibilities as assignedMust Haves:
- 3+ in technical support role
- Must have management experience managing it and technical support
-Bachelors degree in Computer Science or related
- Needs to have worked in Nonprofit
Experience with Operating standard office equipment and using required
Software applications for program area and other applications, including
Microsoft Office
Needs to have understanding, experience with:
Office365, Azure, Windows Server 2012 through Windows Server 2022, Microsoft SQL Server 2016 through SQL Server 2022
Veeam Backup &
Replication 11
Microsoft System Center Configuration Manager
Microsoft Hyper-V
WatchGuard Firewalls
Mitel Connect VOIP Platform
Physical hardware (Servers, Desktops, Laptops, etc.)
AANM Exhibit Hardware (AMX, MediaMatrix, BrightSign, A/V Playback hardware, etc.), is preferred
Open to US Citizens and Permanent Residents