It Manager, Business Process Automation

Job Description
We are currently looking for an IT Manager, Business Process Automation to join our growing team. In this role, you will Identify business process re-engineering and automation needs within customer contact center teams and implement automated systems for better tracking and better efficiency in supporting customers. You will manage a team of software engineers, testers, architects and build automation to eliminate or reduce the fallout scenarios for Backoffice function. You will beresponsible for working with various contact center teams and the product team to identify their automation needs. In this position, you willsork with different IT groups in identifying the fallout scenarios and fixing the gaps. You will alsotrack project status, report on risks &
dependencies and delivery timelines on a weekly basis.
As an IT Manager, Business Process Automation, your duties and responsibilities will include:
Help clients solve complex process issues by performing analysis, provide recommendations by utilizing a combination of experience, industry knowledge, software tools and technology
Work with a range of stakeholders both within IT and client organizations
Take responsibility for the delivery of business process automation tools
Identifying and escalate risks and blockers
Manage a team of developers, testers, analysts, and PM’s
Oversee software development, testing and go to market activities
Design and review the code for optimal performance, scalability, and stability
Work closely with senior management, analyze long-term business goals, and recommend ways the organization might achieve these goals with technology
Guide team in assessing system usage trends and identify potential performance constraints with inter-system designs
Influence, negotiate, build consensus, and align with peer engineering, product, business teams and vendor partners on solutioning and implementation