It Help Desk Specialist

Job Description
As Northrop Realty’s IT Help Desk Specialist, you install, maintain and repair IT equipment, systems, and software throughout our offices. You provide technical assistance and answers to user questions. You help keep our brokerage running seamlessly by anticipating and troubleshooting problems with computer hardware and software.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Provides user support and customer service on company-supported applications, devices and platforms.
Identifies, investigates, and applies knowledge of computer software, hardware, and procedures to resolve user problems with computer software and hardware.This may include fielding support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
Ensures compliance with all Long &
Foster IT processes, procedures, and practices;
ensures that our team is properly trained and adheres to those processes, procedures, and practices.
Implements security measures;
monitors security certificates and compliance requirements.
Installs and updates software and hardware.
Logs all help desk interactions.
Arranges service by software or hardware vendors to repair or replace defective products.
Performs routine/scheduled audits of the systems, including all backups.
Communicates with Facilities Manager on upcoming initiatives that require support.
Helps create and update training manuals for new and revised software and hardware.
Prioritizes activities to streamline, focus, and continuously improve the department’s impact.
Maintains knowledge of technology innovations and trends.
Provides emergency call support.
Lives the Northrop values.