It Help Desk Representative Onsite - Comptia A+, Vmware Horizon, Win And Apple

All work must be done in Ashburn VA office - 5 days / week business hours
Responsibilities:
Provides 1st tier Help Desk support by:
- Answering and responding to incoming calls, emails and chats for assistance and triage with computer, telephone, video conferencing equipment, network connectivity and applications for both onsite and remote users.
- Preparing and supporting business users with A/V needs in conference onsite rooms.
Generates and completes Help Desk incident and request tickets and provides timely status updates to users.
Triages and documents troubleshooting efforts in the Help Desk ticketing system and escalates issues to the appropriate BTS team when necessary.
Assists in maintaining end-user device inventory by following asset management procedures.
Supports information security team in maintaining security policies and controls, escalating issues as needed.
Qualifications:
Bachelor’s degree in computer engineering, computer science, information systems, or a related field preferred.
Must have CompTia A+ certification or equivalent.
Must have 3+ years of IT Help Desk Experience
Must have excellent problem solving, analytical and teamworking skills.
Must have excellent communication and interpersonal skills with an openness to learning new technologies.
Must have experience with supporting Windows and Apple devices and the Microsoft 365 environment.
Experience with VMWare Horizon preferred but not required.
Ability to work independently and collaboratively
ALL WORK MUST BE DONE ON SITE IN ASHBURN OFFICE