Interagency Training Program Manager

Job Description
New York City Emergency Management (NYCEM) helps New Yorkers before, during, and after emergencies through preparedness, education, and response. NYCEM is responsible for coordinating citywide emergency planning and response for all types and scales of emergencies. We are staffed by more than 200 dedicated professionals with diverse backgrounds and areas of expertise, including individuals assigned from other City agencies.
The Readiness Bureau prepares the City for emergencies through a continuous cycle of planning, learning, and exercising, using a collaborative and forward-thinking approach. The overall goal of the NYCEM Learning and Development Unit is to create a highly skilled emergency management community by offering the best training possible, build true leaders who can prepare for and respond to any type of emergency situation, and coordinate effectively with internal and external partners.
The Learning and Development unit develops, delivers, and coordinates trainings as well as professional development and leadership programs that build and strengthen the capabilities of NYCEM staff and interagency partners.
The Interagency Training Program Manager will be responsible for the development and implementation of comprehensive training programs to support both intra-agency and inter-agency emergency management training. This position requires Learning and Development experience.
The Interagency Training Program Manager will report directly to the Director of Learning and Development and will be responsible, but not limited to, the following:
- Manage the delivery of complex learning programs to ensure the engagement of learners (e.G., emergency management related, operations-based, etc.)
- Build and review e-learning, classroom, and online courses for various updates (e.G., ensure accessibility is met in terms of content information, material formats, and setting selections for delivery)
- Assist with needs analysis to identify gaps and opportunities in the training program
- Design, develop, and implement highly professional e-learning, online, and classroom, trainings for a diverse audience of emergency management professionals
- Apply adult learning theory and instructional design methodology into interactive self-paced online training and instructor-led training that supports multiple learning styles
- Translate emergency plans and related materials into training curriculum as needed
- Work with subject matter experts to design and develop or update audience-appropriate, clear and concise training content
- Develop and maintain relationships with internal and external training instructors
- Stay up-to-date with industry learning and development trends and best practices
- Work with NYCEM vendors to develop curriculum material
- Support the NYCEM Learning Management System
- Manage logistical details to support trainings
- Deliver trainings and presentations as required
- Utilize industry-leading course development tools (i.E., Articulate 360)
- Support the continued development of the NYCEM Academy and its programs
- Assist with Ready New York presentations to external groups
- Lead and partake in learning and development projects and programs as assigned by the Director of Learning and Development
PLEASE NOTE THE FOLLOWING:
- The selected candidate will be assigned to an on-call Emergency Operations Center (EOC) team and will be expected to work non-business hours during some emergencies. These non-business hours include nights, weekends, holidays, and extended week hours outside of a 9AM-5PM schedule. The selected candidate will also participate in trainings to build skills and competencies in emergency response;
will participate in drills and exercises associated with the on-call EOC team;
and may volunteer to assist with Ready NY emergency preparedness presentations to external groups. EOC teams are on call for three weeks at a time, with six weeks off in between.
- IN ORDER TO BE CONSIDERED FOR THIS JOB, PLEASE SUBMIT A SEPARATE COVER LETTER IN THE ATTACHMENTS SECTION OF THE APPLICATION PORTAL.