Instructional Designer

Job Description
As a part of the Training &
Development team, the Instructional Designer develops engaging and effective training materials and courses for our call center team members. This includes e-Learning courses, instructor led training, virtual events, and updating/maintaining resource sites. This individual will need an eye for design, experience in using Articulate 360, understand adult learning principles, and ability to create and edit videos. They will also need to work closely with subject matter experts and stakeholders to properly analyze training needs, objectives, develop content, and evaluate the effectiveness of our training programs.
Designing, developing, and managing instructional materials, including e-learning modules, instructor-led training, job aids, resource libraries, and assessments
Analyzing learning needs and objectives
Structuring content logically and sequentially
Incorporating diverse instructional strategies and technologies
Developing written, visual, and multimedia content, including videos, simulations, presentations, and interactive activities
Ensuring content is engaging, relevant, and aligned with learning goals
Utilizing learning management systems and educational technologies
Integrating interactive elements like quizzes, discussions, and simulations
Staying updated on emerging instructional design technologies and trends
Collaborating with subject matter experts, training teams, and stakeholders
Communicating effectively to meet project deadlines and objectives
Providing guidance and support to instructors or facilitators
Developing assessment strategies to measure learning outcomes
Analyzing data and feedback for continuous improvement
Managing multiple projects to ensure timely completion