Inside Sales Representative

Job Description
Objective
At DICA, the Inside Sales role plays a crucial part in our company’s success by driving revenue through lead generation, customer outreach, and sales closure. With a focus on maintaining comprehensive product/service knowledge and delivering compelling sales presentations, this position ensures effective communication with prospective customers. By consistently achieving sales targets, maintaining accurate customer records, and seamless collaboration both internal and external, the Inside Sales role fosters strong customer relationships and fuels growth.
Core Focus
The Inside Sales’ primary responsibility revolves around prioritizing safety, maintaining quality and efficiency standards, and leveraging comprehensive product knowledge to drive sales success. This includes proactive cold calling and prompt response to inbound inquiries to ensure a steady flow of potential leads. Additionally, conducting virtual demonstrations, following up on proposals, and updating customer records in the CRM system are vital to maintaining a productive sales pipeline and maximizing closure rates. Regular attendance at team meetings fosters alignment with overall strategies while staying updated on industry trends ensures adaptability and competitiveness in the marketplace. To fulfill the requirements of this role, Inside Sales must demonstrate the capability to perform the necessary job duties per DICA’s established standard of work. The following requirements outline the knowledge, skills, and abilities necessary for this position.
Principal Roles and Responsibilities:
Account ManagementConduct regular check-ins with existing clients to assess satisfaction and identify upsell opportunities (Bi-weekly/Weekly)
Collaborate with clients to understand their evolving needs and align company offerings accordingly (As needed/Quarterly)
CollaborationParticipate in sales meetings to discuss strategies, share insights, and align goals (Weekly)
Coordinate with the marketing team to ensure consistent messaging and effective lead generation (As needed)
Customer OutreachProactively reach out to potential leads via phone calls, emails, and networking events (Daily/Weekly)
Follow up with leads to nurture relationships and move them through the sales funnel (Daily/Weekly)
Customer Relationship Management (CRM)Regularly update CRM with client interactions, notes, and progress updates (As needed/Daily)
Analyze CRM data to identify trends, opportunities, and areas for improvement (Weekly/Monthly)
Drive SalesSet clear sales targets and develop strategies to achieve them (Monthly/Quarterly)
Identify opportunities for cross-selling and upselling additional products or services (Monthly)
Lead QualificationEvaluate leads based on predefined criteria to determine their potential value (As needed/Daily)
Conduct initial qualifying conversations to assess fit and interest (Daily/Weekly)
Market ResearchMonitor industry trends, competitor activities, and market dynamics to inform sales strategies (Weekly/Monthly)
Gather customer feedback and insights to refine product offerings and enhance customer experience (As needed/Quarterly)
Order ProcessingProcess incoming orders promptly and accurately, ensuring fulfillment meets customer expectations (As needed/Daily)
Coordinate with logistics and operations teams to manage inventory and streamline order processing (Daily/Weekly)
Product KnowledgeStay updated on product features, benefits, and use cases through regular training sessions (Monthly/Quarterly)
Educate clients on product offerings and demonstrate how they address specific pain points or challenges (As needed/On-Demand)
Quote/Proposal/Contract Negotiation and CreationPrepare customized quotes, proposals, and contracts tailored to client needs and preferences (As needed)
Negotiate terms, pricing, and contract details to reach mutually beneficial agreements (As needed)
Sales ReportingGenerate regular sales reports to track performance against targets and KPIs (Weekly)
Analyze sales data to identify trends, opportunities, and areas for improvement (Monthly/Quarterly)
Sales SupportProvide ongoing support to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction (As needed)
Collaborate with cross-functional teams to troubleshoot problems and deliver solutions (As needed)
Training and DevelopmentStay updated on product knowledge and sales techniques through training (As needed)
Seek continuous improvement in sales skills and industry knowledge (As needed)