Inside Sales Counter

Maumee Supply, a wholesale company located in Perrysburg, Ohio, is seeking an Inside Sales professional to join the Counter Sales team. At Maumee Supply, a career means joining a close-knit team that truly cares about you and your family. For more than 25 years, team members have chosen to stay with Maumee Supply, with many being part of the team for more than 30 years. This is due to the company's reputation for quality, knowledge, and service in the region. As an Inside Sales professional, you will have the opportunity to play a key role in the growth of the company by maintaining current sales accounts and generating new business. You will work closely with the outside sales team to provide superior customer service to our clients.
Responsibilities
Answer phones and provide the same friendly, excellent service.
Advises and actively upsells customers at the counter on complimentary products beyond the original order.
Sells &
promotes the items and products that we stock – provides alternative suggestions to customers who request other products, and successfully converts initial customer requests to stock brands.
Develop and maintain relationships with current and potential customers
Assist customers with product inquiries and recommendations
Process orders and track shipments to ensure timely delivery
Provide pricing and product information to customers
Stay up-to-date on product knowledge and industry trends
Collaborate with outside sales team to meet company goals
Resolve customer complaints and issues in a timely and professional manner
Make proactive calls from sales made and courtesy calls to customers in for future sales.
Pull orders from the warehouse when necessary and help with loading into customers vehicle.
Research (repair) parts, warranty information, and sizing information for customers.
Attend all sales meetings as requested.
Keep counter / sales area clean and organized.
Rotate products from the display case to continually encourage a variety of impulse-buys.
Assist outside sales team as an inside support person by creating Job Submittals and
Operations and Maintenance (O&
M) Manuals, and sending documentation to customers.
Pack and ship UPS shipments, and online/website orders.
Requirements
Minimum of 3 years in an inside sales role
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Strong problem-solving and decision-making skills
Proficient in Microsoft Office Suite
Knowledge of CRM systems preferred
High school diploma or equivalent, college degree preferred
Benefits
Maumee Supply is 3rd generation locally owned plumbing and heating supplier, serving residential, commercial, and industrial customers in Northwest, OH;
Southeast, MI;
andWestern IN. We've been in business since 1953 and are celebrating our 70th Anniversary this year! Much of our team has been with use for decades - we treat our employees like family!
Our benefits package includes:
Health insurance
401(k) with Company Match
Paid Time Off (Vacation, Sick &
Public Holidays)
Company Paid Short Term Disability
Company Paid Life insurance
Wellness Resources
Health Savings Account
Supplemental Insurance (Aflac)
Professional development assistance
Employee discounts
Training &
Development