Inside Sales Associate

Job Description
DDC’s customers need fast and accurate solutions for their life-changing challenges and questions related to paternity or other family relationships. The role of the Ecommerce Associate DTC (Direct to Consumer) is DDC’s featured sales position. The Ecommerce Associate DTC is responsible for answering phone calls from DDC’s global customers and answering questions about DDC’s relationship testing products, used for immigration, surrogacy, confirming the father of a child, etc. The Ecommerce Associate DTC determines the services our clients require, charts their course through the testing process, and closes sales.
Work Schedule:
Monday-Friday 11:
00am-8:
00pm. Full remote position after training.
Training Schedule:
Monday-Friday 9:
00am-5:
30pm
ESSENTIAL DUTIES:
Quickly understand and analyze customer needs, listen actively
Superior communication skills and the ability to finalize sales opportunities
Professionally explain and promote DDC’s products and services
Collaborate and work effectively with others
Demonstrate excellent verbal and written communication skills
Work independently and self-motivate to achieve department goals
Adhere to compliance regulations and policies
Results-driven and able to maintain and sustain company goals
Attend training and coaching sessions to develop relevant knowledge and skills
Ability to demonstrate and uphold the highest levels of ethical behavior and confidentiality
Analyze the customer problem properly and provide logical solutions
Identify and escalate priority issues when necessary
Research required information using available resources
Proficient in standard MS Office software
Able to document information in an application while on an active call
Able to learn other database and communication software, as applicable
Due to the sensitive nature of our business, it is imperative that each Team Member be of high integrity and able to keep work-related issues and customer information confidential.