Information Technology Specialist

Job Description
As a member of Eataly’s Information Technology (IT) team, the IT Specialist is primarily responsible for evaluating and implementing IT strategy and solutions for Eataly Boston and Eataly USA at large, and for providing advice to upper-level management about Eataly’s IT needs and structure. The IT Specialist reports to the IT Support Lead, but works autonomously, without specific directions from senior managers and without immediate supervision.
Develops and implements standard operating procedures and service level agreements
Manages IT projects from start to finish
Advises management regarding and supports IT infrastructure and other needs for Eataly Boston
Provides ancillary IT support for several other Eataly USA locations as needed
Supports implementation of technology during new store openings and new store system implementation initiatives
Manages services for the day-to-day POS systems and ensures performance and stability of in-stores POS applications
Provides support and resolution to customer service requests in a timely and accurate manner
Analyzes system issues, provides resolutions and is integral in development and enhancement of IT systems
Performs other duties as required or assigned