In Room Dining Captain - The Little Nell

Job Description
Summary
The In Room Dining Captain will manage the daily operations of room service while maintaining a high level of guest satisfaction. Keep in daily communication with room service manager through department tools.
Job Posting Deadline
Applications for this position will be accepted until May 15, 2024.
Essential Functions of the Job
- Enforce and comply with all policies and procedures of the Food and Beverage Department, The Little Nell and The Aspen Skiing Company
- Control Labor costs:
Monitor ProfitSword and adjust staffing levels appropriately
- Responsible for the safety and proper handling of staff and equipment
- Supervise staff in their work, whilst maintaining high performance levels
- Oversee table set-up, side duties and delivery times
- Supervise the care of equipment;
minimize waste, breakage and misuse
- Take monthly inventories, recommend purchases to manager and ensure the accuracy of requisitions
- Know all current IRD menus and food descriptions
- Familiar with all current E47 and Ajax Tavern Menus
- Well versed in all wine by the glass offerings
- Communicate with both IRD and Culinary staff regularly. Seek out staff opinion for improving operations
- Train all new hires to five star standards
- Ensure room service area is clean and maintained. Keep back of the house clean and organized
- Maintain a high level of guest satisfaction. Make immediate corrective action when a guest's needs are not met
- Maintain professional appearance and conduct at all times. Ensure staff appearance and conduct is impeccable
- Supervise the Mini Bar program:
reduce wastage and suggest new products
- Supervise the creation and delivery of interesting and attractive guest amenities
- Demonstrate knowledge of safety and fire procedures
- Assist in emergency and security procedures as directed by management and the established emergency plan
- Enforce Local liquor and sanitation ordinances
- Complete tasks and projects delegated by your supervisor
- Assist other departments as business volumes and staff levels demand