In Office Desktop It Support Specialist For Msp

Seeks a highly motivated IT nerd who's customer-oriented and driven by solving and completing IT tasks for a Level I Desktop and Field IT Support Specialist to provide technical assistance to our clients in a Managed Service Provider (MSP) environment. The successful candidate will be responsible for providing frontline technical support and troubleshooting services related to Microsoft 365 applications, Windows operating systems, and hardware.
Responsibilities:

Provide first-level client support via phone, email, and remote assistance tools for hardware, software, and network-related issues.
Occasional travel to client sites to maintain and troubleshoot network, servers, and desktops.
Troubleshooting of low-voltage cabling and network devices such as wireless access points, switches, and IOT devices.
Diagnose and resolve technical issues related to Microsoft 365 applications, including but not limited to Outlook, Teams, and OneDrive.
Install, configure, and provide ongoing maintenance for clients' desktop computer hardware, software, and network devices.
Collaborate with other members of the IT team to resolve complex technical issues.
Monitor and maintain client systems to ensure security and performance.
Create and maintain technical documentation related to client hardware, software, and network configurations.
Continuously improve technical knowledge and skills through self-learning and professional development opportunities.
Preferred qualifications:
Microsoft certification (e.G., Microsoft 365 Fundamentals).MS100 or MS900
Working understanding of basic cybersecurity principals
Experience with Active Directory, Azure Active Directory, and Group Policy.
Knowledge of Microsoft Powershell Scripting
Knowledge of networking principles and protocols.
Knowledge of physical low-voltage cabling principals
Familiarity with professional services automation (PSA) software.
Requirements
A proven PASSION for technology - Looking for true IT nerds
Associate's degree in a computer-related field or equivalent work experience.
Basic understanding of Microsoft 365 applications, including Outlook, Teams, and OneDrive.
Experience with Windows operating systems and hardware support.
Experience working in a Managed Service Provider environment.
Excellent written and verbal communication skills.
Clean driving record
Customer-focused attitude and ability to work in a team environment.
Strong problem-solving and analytical skills.
Benefits
401K with a generous company match of 4% of your pre-tax salary deferral to help you save for your retirement
Paid Time Off to ensure you have time to rest, recharge, and spend time with your loved ones
Blue Cross Blue Shield Health Insurance coverage
Dental and Vision plan
Optional Supplemental Insurance Plans, including Life Insurance
Dog-Friendly Office - If approved, you can even bring your furry friend to work with you to make your workday more enjoyable and stress-free.