Import Operations Supervisor Air & Ocean

Job Description:

IMPORT OPERATIONS SUPERVISOR AIR &
OCEAN
Artesia, CA (we will be relocating our office to Long Beach, CA from August 2024) - Full-Time / In-Office
Work Hours:
08:
30 am to 05:
30 am through Mondays to Fridays (overtime may be required when needed)
Salary - $60k to $75k
Minimum five years of relevant air and ocean import operations and freight forwarding experience - Minimum 1-3 years of supervisory experience.
The client is a rapidly expanding International Freight Forwarder poised for significant growth. Joining at this juncture presents an exceptional opportunity to be part of their dynamic journey.
Role
Assist the Import Manager in the day-to-day operations and management of the import department.
ESSENTIAL FUNCTIONS:

• Receive, review and process documentation for an assigned base of accounts, and process documents through the system
  
• Track and trace FCL, LCL, and AIR shipments via steamship lines, rails, and airlines
  
• Coordinate with brokers to ensure timely ISF filings and import customs clearance
  
• Provide proactive information to the customer regarding arrival, delivery and shipment status
  
• Ability to handle a shipment from receipt of pre-alert to delivery
  
• Ability to handle 50-75 files per month including higher complexity shipments and customers
  
• Coordinate with COD customers to ensure payment is received prior to delivery
  
• Coordinate with truckers to ensure timely deliveries
  
• Negotiate with vendors on rates when necessary
  
• Generate and compile various spreadsheets or reports
  
• Anticipate problems and work on solutions when they happen
  
• Solve complex problems with tact and calmness
  
• Billing and invoicing to ensure maximum profits are obtained on a shipment by shipment basis
  
• Assist and support the Import Manager in supervising the import department
  
• Other tasks as may be necessary to ensure a smooth and prompt shipping and customer service experience

QUALIFICATIONS:

• Excellent organizational and time management skills
  
• Excellent written and verbal skills
  
• Strong computer skills including Microsoft Office
  
• Detail oriented, able to multitask and meet deadlines
  
• Self-motivated, able to work in a team and independently
  
• Strong knowledge of regulatory compliance with import operations procedures, rules and regulations
  
• Able to interact positively and effectively with co-workers, subordinates and supervisors

EXPERIENCE:

• Cargowise Experience a plus
  
• Ability to read, speak and write Spanish a plus
  
• Authorized to work in the US for any employers