Implementation Process Engineer Co

Job Description:
The primary responsibility of the Implementation Process Engineer is to ensure that Flexential's implementation processes are well-positioned to ensure efficient, on-time delivery of customer service changes. This position plays an important role in supporting implementation process changes that initiate from both the delivery teams as improvement initiatives, and from the product organization as new go-to-market activities. On a weekly basis an individual in this role should expect to interact with a variety of teams, including Project Managers, Implementation Specialists, Implementation Engineers, Service Transition Engineers, Service Support Leaders, Implementation Leaders, and Product Managers.
This role will report to the Vice President of Customer Implementation within Flexential's Platform Services organization. The Customer Implementation organization is responsible for the on-time and accurate delivery of fulfillment requests across the entirety of Flexential's service catalog including Colocation, Interconnection, Cloud, and Managed Services.
A successful candidate for this position should thrive in a fast-paced, matrix organization and enjoy working cross-functionally with a variety of different teams to achieve a common goal. They should also be data-driven and passionate about ensuring that Flexential's resources are used in the most efficient manner possible. Experience building, modifying, and maintaining process documentation is also critically important. Drawing on strong communication, critical thinking and problem-solving skills, this role will create and modify existing processes across Flexential's diverse solution portfolio.
We are seeking an individual with business analysis and process documentation/improvement skills. If you are passionate about these areas, possess excellent interpersonal skills, and thrive in a rapidly changing business environment, this role can provide you with a rewarding career experience.

Key Responsibilities and Essential Job FunctionsEnsure thorough documentation of existing implementation processes
Participate in working sessions designed to improving existing processes
Support the product lifecycle to ensure a successful launch of new and modified services
Collaborate internally to ensure alignment service catalog and commercial offering alignment
Interact regularly with IT platform teams and product owners to ensure an on-time and accurate delivery of service catalog changes to support a rapidly changing business
Execute a periodic review of non-standard work to inform prioritization of process and catalog changes in an effort to minimize non-standard work
Facilitate regular review meetings with Project Managers and Implementation Engineers to gather feedback, align on gaps, and set go-forward priorities for improvement activity
Drive testing activities related to upcoming catalog changes, ensuring cross-functional support
Serve as a subject matter expert on Flexential's implementation service catalog
Work with implementation leaders to ensure service catalog and knowledgebase alignment
Perform other duties as required and assigned

Required Qualifications 2+ years of business analysis or process documentation experience
Strong work ethic, analytical and problem-solving skills with attention to detail
Ability to prioritize tasks and drive outcomes in a fast-paced environment
Team player that enjoys working with others to achieve business results
Strong communication skills, including the ability to articulate concepts to diverse audiences
Takes accountability for delivering on commitments;
owns mistakes and uses them as opportunities for learning and development

Preferred QualificationsBachelor's degree in a technology related field such as Computer Science or Information Systems
Experience documenting complex, cross-functional business processes
Hands-on experience with one or more process documentation tools (Visio, Lucid, etc.)
ServiceNow Service Catalog experience
Strong knowledge of IT standards and best practices
Possesses strong product/technology/industry knowledge

Physical Requirements Ability to sit for extended periods of time
Walk or Stand for _N/A__% of the time
Moderate or advanced keyboard usage
Lift __N/A_ lbs.
Travel on occasion;
at most ~1-2 times a year

Base Pay Range:
Annualized salary range offered for this position is estimated to be:
($89,900.00 - $98,400.00). However, the actual pay range depends on each candidate's experience, location, and qualifications.

Benefits of working at Flexential:
Medical, Telehealth, Dental and Vision
401(k)
Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)
Life and AD&
D
Short Term and Long-Term disability
Flex Paid Time Off (PTO)
Leave of Absence
Employee Assistance Program
Wellness Program
Rewards and Recognition Program
Benefits are subject to change at the Company's discretion.

EEO Statement:
Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

At Flexential, we value diversity and believe that different perspectives and unique skills make us stronger as a team. While we've outlined the qualities and skills we are looking for in this job posting, we understand that there may be attributes and abilities that aren't explicitly listed but could be a perfect fit for our team. We want to emphasize that you shouldn't hesitate to apply if you don't meet every requirement. We're enthusiastic about assembling a diverse team of individuals who bring various talents to the table. Your unique perspective and abilities may be just what we need to drive innovation and success. If you believe you have what it takes to thrive in our environment, we encourage you to apply.

This position has the following safety hazards:

Chemical

Electrical

Ergonomics

Climb ladders

Mechanical lift

Noise

Temperature Extremes

Trip/Fall

Driving (must possess valid driver's license and insurance)

Other:
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