Hvac Specialist - Gas, Oil, Heat Pumps And A/C

Job Description
This position requires a service technician that is customer focused with Heating / Air conditioning and Hot Water and is adaptable to the changing needs of our expanding business.
Job Duties &
Responsibilities:
Provide phone and email based trouble shooting and applications assistance to contractors, dealers, engineers, architects and homeowners on hydronic heating, forced hot air, domestic hot water, air-conditioning, heat pumps.
Work with different departments to support new product introduction, provide guidance on currently supported products or assist in continuous improvement projects
Represent the business with root cause analysis in complaint resolution or technical investigation when required
Establish and maintain electronic support records of calls and emails
Review technical materials to verify correctness. Develop departmental technical documents and assist with technical videos
Provide trouble shooting and applications support internally to related departments and outside sales representatives
Provide peer level support developing others in area(s) of technical expertise.
Assist the business in continual product and process improvements and reducing warranty and goodwill costs
On-site field troubleshooting as needed
Perform other duties as required