Human Services Quality Assurance Manager

Job Description
Manage and update internal tracking systems (WORCS, HIRE)
Review case files to ensure compliance with contractual agreements
Conduct file and system maintenance reviews for all Workforce Innovation and Opportunity Act programs including Lajet, Workforce Innovation Fund, and other City funded projects
Assist with the development, implementation and enforcement of quality assurance plans
Conduct CompanyBest In Class standard quarterly reviews to ensure standard operating procedures and services are being effectively delivered
Recommend corrective actions;
implement corrective action plans, regarding overall project success
Provide monitoring reports and customer satisfaction results to senior management and keeps senior management informed as to the status of program case management and performance
Prepare responses for all City, State and Federal monitoring reviews
Coordinate partner program meetings
Conduct partner trainings to align with Boards workforce system design
Develop and maintain Standard Operating Procedures
Develop and coordinate training activities to ensure that all operations staff are properly trained to implement project activities effectivelyAssist and manage weekly follow-up calls to Workforce Innovation and Opportunity Act customers to update employment status
Participate in the development and maintenance of standard operating procedures
Contract review and management
Direct related work experience in quality control or performance monitoring
Familiarity with applicable federal, state and local laws and regulations
Accustomed to complex, fast-paced and confidential work environment
Excellent written and verbal communication skills including understanding the legal language of contracts
Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access
Must establish and maintain effective working relationships with, and among, all personnel
Must support the mission oftheCompany
Must be able to work occasionally long or extended hours, including weekends
Must maintain the confidentiality of all information housed in the division
Other work-related duties as assigned