Human Resources, Site Manager

About us
LifeMD is a leading provider of virtual primary care committed to enhancing access to quality and affordable virtual and in-home healthcare. Catering to a wide range of health needs, LifeMD covers over 200 conditions, including primary care, men’s and women’s health, allergy &
asthma, and dermatology. The company operates a vertically-integrated proprietary digital care platform, backed by a 50-state affiliated medical group and a US-based patient care center. LifeMD was recently ranked #166 in the 2023 Deloitte Fast 500.
About The Role
The HR Manager will be in charge of delivering operational support and overseeing all HR activities at our call center in Greenville, SC. This exciting role encompasses a wide range of responsibilities, from managing talent succession and promoting a stable workforce to ensuring compliance, fostering team relations, nurturing team member growth, and serving as the main HR contact for all site-related matters. As a crucial member of our team, the HR Manager will play a vital role in ensuring a positive and productive work environment.
Responsibilities
Act as the primary point of contact onsite at our call center in Greenville, SC for all HR-related inquiries and concerns
Perform duties encompassing a variety of HR functions, including but not limited to onboarding, new hire orientation, benefits, employee relations
Ensure adherence to employment laws and regulations while fostering a harmonious and efficient work environment
Facilitate the employee offboarding process by conducting exit interviews and compiling termination notice details
Collaborate closely with the VP of HR and call center management to seamlessly incorporate HR programs, initiatives, as well as training and quality assurance programs
Focus on employee development, performance management, and other HR-related functions to enhance overall performance
Ensure alignment with company-wide HR standards and practices
Support leadership in initiatives aimed at enhancing service quality and patient satisfaction
Requirements
3+ years proven experience as an HR manager or Associate HR Manager
Bachelor's Degree preferred
Extensive Knowledge of all federal, state, and local HR laws
Strong familiarity with PTO, sick time, and leave of absence policies
Proficiency with Human Resource Information Systems (HRIS) - Paycom experience is a plus
Customer service-oriented mindset
Ability to prioritize multiple tasks and effectively communicate status with stakeholders
Exceptional organizational and problem-solving abilities
Ability to thrive in a fast-paced, dynamic environment
Benefits
Health Care Plan (Medical, Dental &
Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary &
AD&
D)
Unlimited PTO Policy
Paid Holidays
Short Term &
Long Term Disability
Training &
Development