Hrconnect Consultant I

Job Description
HRConnect is the name for AbbVie-centric HR and Payroll support and services focused on providing excellent customer experience as a primary principle. Service Centers based in Illinois, Tokyo, Singapore, and Krakow are dedicated to support AbbVie Employees and Managers with their administrative and operational needs.
The HRConnect Consultant I is responsible for routine customer experience inquiries related to the Service catalog (e.G., HR, Payroll, Benefits, Talent etc.) and provides Employee and Manager self-service support.This role opens tickets / cases and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.
Responsibilities:
- Answers general questions and redirects misplaced calls
- Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions
- Guides HR Employee Self-Service and Manager Self-Service transactions
- Executes select HR related transactions (e.G., data changes) or appropriately escalates issues as needed
- Inputs data into Workday to transact on customer requests
- Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required
-Documents all employee inquiries, issues, and transactions in case management tools as required
-Participates in continuous improvement workshops and projects as requested
-Participates in ad hoc projects as required